Fleming was surprised with the award by representatives of the GRCVB and Rome-Floyd Hospitality Association recently while assisting students returning to campus for fall classes.
Superstars of Service for outstanding customer service are nominated by the public and chosen by the Board of Directors of the Greater Rome Convention & Visitors Bureau. More than 30 quality individuals were nominated in 2012.
Fleming was nominated by her co-worker Sarah Colston.
“She goes above and beyond to help students with their problems while having a great smile on her face,” said Colston. “She has transformed how I handle students and inspires me to have a same great attitude.”
Fleming has lived in Rome for six years following 30 years spent outside the community. She has been working at Georgia Highlands College since her return.
“I love being able to spend every day helping people, it’s why I love my job” said Fleming.
The Superstars of Service program was launched by the GRCVB in 2011 to recognize individuals in all areas of service who display exceptional customer relations and care.
“Customer service at our educational institutions is just as important as in a restaurant,” said Lisa Smith, executive director of the GRCVB. “We are creating an atmosphere of helpful, dedicated Romans across all industries who have a positive impact on everyone visiting Rome and Floyd County.”
The Superstar of Service award is presented every other month and all employees working in Rome & Floyd County are eligible for the award. To nominate an outstanding individual for the award, visit the Rome-Floyd Visitor Center for a paper form or visit www.RomeGeorgia.org for an online form.